Frequently Asked Questions

We are an industry and trade integrated company. We have our own manufacturing facility ensuring competitive factory pricing and quality control, while our dedicated trading team provides professional international service, logistics, and customization support.

For standard models in stock, we can ship within 5-7 business days. For customized orders or mass production, the lead time is typically 15-25 days after deposit confirmation, depending on the quantity and specific configuration requirements.

Yes, absolutely. As a factory-direct supplier, we offer full OEM/ODM services. You can place your logo on the cart body, seats, or steering wheel. Simply provide your logo file (AI or PDF format), and our design team will provide a rendering for your approval before production.

We typically ship via sea freight in containers (20ft, 40ft, or 40HQ). To ensure safety, carts are packed in robust steel frames with cardboard protection (CBU or SKD packing). We support EXW, FOB, CIF, and DDP terms to handle logistics according to your preference.

We are a professional manufacturer of modern machinery, with our own R&D and sales teams, offering comprehensive one-stop services.

We accept wire transfer, L/C at sight, Western Union, PayPal, etc.

Generally, our prices are valid for 1 month from the date of quotation. Prices will be appropriately adjusted based on raw material price fluctuations and market changes.

Yes, provide me the necessary information and we provide customized services to meet the different needs of global customers.

Yes, most of our products have CE certificate.

We have inspectors to inspect the machine, and the inspection results are sent to the customer. After confirmation, we will ship the machines.

We will provide professional installation videos to illustrate. A manual is also provided.

Yes, we offer one year warranty on our products. Provide after-sales service support and technical support.

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